EFR Travel Group Careers

Role Purpose:

To provide a dedicated personal service to ensure new clients are impressed and existing clients continue to be delighted with the company’s travel service, whilst applying the companies policies and procedures.
 

Main Responsibilities/Duties

• Respond to clients’ enquiries in a professional, knowledgeable and timely manner
• Provide a dedicated service offering accurate information on availability, costs
• Ensure all reservations are completed accurately and checked thoroughly
• Follow up on enquiries to maximize sales opportunities.
• Build up a rapport to ensure a good long-term relationship with the client
• Maximize use of net fares and consolidators to optimize profit margins
• Ensure company procedures are followed using systems available
• Maintain the companies’ commercial policies and their implementation, whilst
  complying with necessary regulations and codes of practice
• Maintain up to date product knowledge
• Ensure accounting information is processed accurately and interfaced to the
  administration department
• Other requests made by the Operations Manager
• Ability to take initiative and make decisions on work-related issues in the absence of
  the Operations Manager
• Ensure Q’s are actioned promptly and that all profiles are kept up to date

Tools and Equipment to be used

• .DS system – Sabre/ticket printers/printers
• Email
• Internet
• Microsoft Word

Qualifications Required

• Certification up to BA2 or equivalent

Experience/Skills Required

• At least 5 years Business Travel experience
• Excellent spoken English communication skills with the ability to build a rapport with
  the client, and convey accurate information in a professional but friendly manner
• Excellent written English to ensure accurate, professional emails, itineraries, accounts information
• Good organisational skills particularly the ability to prioritize workload effectively
• Ability to work under own initiative
• Calm and confident manner especially under pressure
• Reliability
• Desire to offer the client the best service possible by maintaining/improving on your own abilities/knowledge/confidence

Additional Skills Required

• Communicate with other members of staff to create good team relationships
• Confidence and ability to train /instruct existing and new members of staff
• Ability to use knowledge and experience to solve problems in a manner beneficial
  to both the client and Matrix Travel
• Desire to take on further responsibilities and improve on own ability/knowledge
• Assist with improving on the general smooth running of the office to include time
  Management and better use of existing procedures

What We’ll Offer You

• Herts Based
• Hybrid working options available
• Competitive Salary
• Commission Scheme
• Pension Scheme

Sounds Like You? Let’s Make It Happen