EFR Travel Group Careers

Business Travel Consultant

Role Purpose:


To provide a dedicated personal service to ensure new clients are impressed and existing clients continue to be delighted with the company’s travel service, whilst applying the companies policies and procedures.

Main Responsibilities/Duties


  • Respond to clients’ enquiries in a professional, knowledgeable and timely manner
  • Provide a dedicated service offering accurate information on availability, costs
  • Ensure all reservations are completed accurately and checked thoroughly
  • Follow up on enquiries to maximize sales opportunities.
  • Build up a rapport to ensure a good long-term relationship with the client
  • Maximize use of net fares and consolidators to optimize profit margins
  • Ensure company procedures are followed using systems available
  • Maintain the companies’ commercial policies and their implementation, whilst
    complying with necessary regulations and codes of practice
  • Maintain up to date product knowledge
  • Ensure accounting information is processed accurately and interfaced to the
    administration department
  • Other requests made by the Operations Manager
  • Ability to take initiative and make decisions on work-related issues in the absence of
    the Operations Manager
  • Ensure Q’s are actioned promptly and that all profiles are kept up to date


Tools and Equipment to be used


  • .DS system – Sabre/ticket printers/printers
  • Email
  • Internet
  • Microsoft Word


Qualifications Required


  • Certification up to BA2 or equivalent


Experience/Skills Required


  • At least 5 years Business Travel experience
  • Excellent spoken English communication skills with the ability to build a rapport with
    the client, and convey accurate information in a professional but friendly manner
  • Excellent written English to ensure accurate, professional emails, itineraries, accounts information
  • Good organisational skills particularly the ability to prioritize workload effectively
  • Ability to work under own initiative
  • Calm and confident manner especially under pressure
  • Reliability
  • Desire to offer the client the best service possible by maintaining/improving on your own abilities/knowledge/confidence


Additional Skills Required


  • Communicate with other members of staff to create good team relationships
  • Confidence and ability to train /instruct existing and new members of staff
  • Ability to use knowledge and experience to solve problems in a manner beneficial
    to both the client and Matrix Travel
  • Desire to take on further responsibilities and improve on own ability/knowledge
  • Assist with improving on the general smooth running of the office to include time
    Management and better use of existing procedures


What We’ll Offer You


  • Herts Based
  • Hybrid working options available
  • Competitive Salary
  • Commission Scheme
  • Pension Scheme

Sounds Like You? Let’s Make It Happen

    Our Core Values

    We're all passionate about travel
    We put our clients at the heart of everything we do
    We always deliver on the promises we make
    We care about every trip we tailor-make
    We work together, our success is your success
    We're open and honest and encourage forward-thinking